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NBC6 is addressing consumer complaints against businesses that are imposing confidentiality agreements on customers seeking refunds. Consumer investigator Sasha Jones highlights the growing trend of consumers agreeing to these terms, which could affect others in similar situations. Law professors advise individuals to consider their options before signing such agreements. The story discusses various consumer disputes, including issues with faulty solar panels, a deceitful used-car dealer, and defective hearing aids. However, the affected consumers cannot share their experiences publicly due to the confidentiality clauses required to receive their refunds.