Cut off phone in the Restaurant Reservation effortlessly

Aug 6th, 2022
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How to Cut off phone in the Restaurant Reservation

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Hey, restaurant owners. In todays video, Im going to show you how to make sure your staff is answering the phone properly. Please answer the phone properly. Hey, everybody. Ryan Gromfin here author, speaker, chef, restaurateur, and founder of the restaurantboss.com, as well as clickbacon.com. And thats right today, Im going to show you how to make sure your staff is answering the phone properly. This is one of the easiest and simplest things you can do to set the culture in your restaurant. Right, I cant tell you how many times I call restaurants, I call clients restaurants and I get a hello, can I help you? Or this is so on so, this is X restaurant, can I help you? Here is the simple script that you must use every single time you answer the phone, that you must train your staff to use every single time they answer the phone. You must roleplay with them before they are allowed to answer the phone. You cant just go over the script with them once or twice and assume they know

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Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.
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Its not uncommon for a restaurant to charge a $100 cancellation fee per person, which the restaurant is entitled to keep should you cancel without the requisite notice even if they do end up filling the table later on.
In fact, there are several disadvantages to taking reservations that every restaurant manager should know. Potential for Losing Guests. If a restaurant is packed on a certain night, there may be people walking in the door every few moments. Potential for Overbooking. Unforeseen Costs. Potential for Upsetting Customers.
Late arrival Most restaurants hold reservations for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your reservation time, the restaurant reserves the right to mark your reservation as a no-show or cancellation.
When arriving for your restaurant reservation, be sure to arrive about 10-15 minutes early. This will give the hostess time to let others know youve arrived and ensure that your table wont be given to someone else. If, despite your best efforts, you find yourself running late, call the restaurant and let them know.
If youre running late, always call the restaurant so they have time to make other arrangements and not lose business. Remember: Your reservation begins at the time you first reservednot whenever you show up.
Its an important stipulant for many restaurants: that tables must be given back after a certain period of time, usually 90 minutes or two hours.
Call to Confirm After you call and get your reservation, you should make sure you call to confirm your reservation a few days before. This will give you some peace of mind in knowing that your reservation is ready and waiting.
Five or ten minutes late is not a big deal. In the U.S., if you are going to be more than fifteen minutes late you should the call the restaurant. A little early is fine, as is right on time. If you will be docHubly early or late, a call goes a long way toward rectifying the situation.

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