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Im Dan Warfield, founder of Managing Digital Today Im talking to Mark Bodman, Product Manager for the ServiceNow CMDB. Mark was previously the CSDM product manager He knows all there is to know about that. You may have seen some of his videos about CSDM I recommend them, but theres another angle, which is why we did this video. Mark and I have worked together in architecture for almost ten years. Were now both actively developing new content for the IT4IT Standard of The Open Group I asked Mark to talk with me for this video because Im training IT4IT and ITSM experts often have the most trouble understanding the IT4IT model. even thought IT4ITs footprints are all over the CSDM. I learned some lessons in our talk that will feed right in my training and consulting work and I hope it helps you as well. Lets dive in and talk to Mark about how the CSDM model and the IT4IT model map to each other how theyre the same, and how theyre different. Until we had our discussion the other da
