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[Music] damaged or soiled currency notes can be a frustrating thing when shopkeepers or other drivers refuse to accept them but do you know that such notes can be exchanged by any bank branch or the reserve bank of india issue office on the condition that they are not the rbi states a node which has become limp or which has developed minor cuts due to wear and tear or which is disfigured by oil color ink etc will be treated as a soiled node can banks refuse to exchange damage currency notes no banks cannot decline to exchange or refund mutilated currency notes in fact customers can file an online complaint if a bank refuses to exchange them and action will be taken against the concerned bank along with the penalty to be paid up to 10 000 rupees however there are some conditions to exchange currency notes a face value or denomination and undamaged features or labels decide the amount to be received in exchange for a defective bank note [Music] take a mutilated two thousand rupees note
