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[Music] the training function is interested in assessing the effectiveness of training programs training effectiveness refers to the benefits that a company and trainees receive from training benefits for trainees may include learning new skills or behaviors benefits for the organization can include increased sales and more satisfied customers a training evaluation measures specific outcomes or criterias to determine if the benefits of the program exist training outcomes or criteria refer to measures that the trainer and the company used to evaluate training programs to determine the effectiveness of training evaluation needs to occur training evaluation refers to the process of collecting the outcomes needed to determine whether training is effective the information from the needs assessment should be used to develop an evaluation plan companies invest in training because learning creates knowledge often its this knowledge that distinguishes successful companies and employees from th