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As customer interactions increase, relying on traditional methods like ledgers and spreadsheets becomes impractical for sales teams. A Customer Relationship Management (CRM) solution is crucial for modern business interactions. Although it may seem expensive and time-consuming, not adopting a CRM can lead to missed opportunities. A solid CRM system helps convert site users into sales, enables sales teams to manage customer queries efficiently, improves communication with customers, and maintains accurate knowledge of the customer base. This ultimately enhances marketing efforts and streamlines the overall sales process.
