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my name is mike moore the director of training for hbac learning solutions and im proud to present the fifth in a five part series on how to succeed at selling major agreements part number five talks about commercial major agreements and gary ecker our business coach will take you through the particulars of what you can expect when we air this on april the 13th gary you know mike were going to change the pace a bit on this one and explore the maintenance commercial maintenance and service agreements commercial agreements provide a business model very similar to the residential one weve talked about in the previous webinars the selling process is different but the opportunity to lock in the customer and provide for future replacement opportunities is exactly the same the webinar examines the opportunities and the challenges in implementing a commercial agreement program best of all were going to have a guest speaker whos going to be an expert in commercial agreements to help me co-
