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hi in this video I wanted to discuss customer focus I oftentimes get asked by executives from giving trainings Paul what is customer focus and how can I and/or my organization become more customer focused thats a very important point and I wanna go through just some simple things about customer focus on how to become more customer focused and why you should do that first of all the customer focus entails that you actually put yourself in the shoes of your customer to which extent you actually think about how your customers feeling how your customer what he or she is dreaming or what they are aspiring all for so forth so thats customer focus so really putting the customer in focus first not you and your own business why you should do that well of course it creates a better understanding if you know your customer you can have a better understanding mutual understanding of things and you can also participate in your customers world and help them get where they want to this of course cr
