COVID forever transformed how organizations look at their internal protocols and procedures. It impacted companies of all sizes and industries, posing new difficulties for staying connected. The pandemic demonstrated that all organizations need to integrate digital instruments into everyday routines. They became crucial for far more than hybrid working models.
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In this tutorial, Shep Hyken, a customer service expert, shares tips for creating a customer-focused mindset. While customer service training typically covers dealing with difficult customers and providing the right answers, a customer-focused mindset goes beyond that. It involves having a positive attitude and understanding the needs of customers, not just following set procedures. This mindset helps employees handle situations that fall outside their training, leading to better customer experiences.
