COVID forever altered how firms view their internal protocols and processes. It impacted enterprises of all sizes and industries, posing new challenges for staying connected. The pandemic demonstrated that all firms should integrate digital instruments into daily routines. They became important for far more than hybrid working models.
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re are five tips to help create a customer focused mindset: 1. Provide customer service training that goes beyond just dealing with difficult customers. 2. Encourage employees to think beyond the parameters of their training when faced with unique situations. 3. Emphasize the importance of having a positive attitude and a warm personality. 4. Teach employees to focus on the customer's needs and prioritize customer satisfaction. 5. Cultivate a customer focused mindset that encompasses all aspects of customer service, not just the technical skills.
