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Five tips from Shep Hyken, a customer service expert, on creating a customer-focused mindset: 1. Customer service training teaches techniques for handling various types of customers. 2. What to do when a situation falls outside of training parameters. 3. Great customer service training includes mindset, not just action. 4. Customer-focused mindset is more than just a positive attitude. 5. It encompasses all training, attitude, and empathy towards customers.