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stay tuned for a few tips to help make your organization more customer focused [Music] hi this is Shep Hyken customer service and experience expert and today Im going to discuss five ways to create a customer focused mindset now your people attend customer service training they learn techniques and tactics on how to deal with complaining customers angry customers or customers who just need a little support theyre taught the right answers to some difficult questions this is what customer service training is all about but what happens when something happens that is outside of the parameters of the training your employees have received while good customer service training teaches the how tos great customer service training goes into the mindset and thats more than having a great attitude with lots of smiles and a warm personality thats important but a customer focused mindset goes beyond that a customer focused mindset encompasses all the how-to training the positive attitude and he
