COVID forever changed how firms see their internal protocols and processes. It impacted enterprises of all sizes and sectors, posing new difficulties for staying connected. The pandemic demonstrated that all firms need to incorporate digital instruments into day-to-day routines. They became important for far more than hybrid working models.
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In this video tutorial, Shep Hyken, a customer service and experience expert, shares five ways to create a customer-focused mindset. While customer service training typically focuses on techniques for dealing with difficult customers, a customer-focused mindset goes beyond that. It involves having a positive attitude, empathy, and understanding to provide exceptional customer service. Good training teaches the "how-to's," but great training emphasizes the importance of having a customer-focused mindset.
