COVID forever altered how companies look at their internal practices and processes. It affected enterprises of all sizes and sectors, posing new obstacles for staying connected. The pandemic showed that all companies must incorporate digital instruments into every day routines. They became crucial for far more than hybrid working models.
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In this video tutorial by Jackie Stapleton on Atoll TV, she covers the requirements of ISO 9001, specifically focusing on clause 5.12 - customer focus. She emphasizes that customer focus is the responsibility of top management, not just operations. Through breaking down this clause, she aims to help viewers apply it to their own organizational systems. It is highlighted that top management must demonstrate leadership and commitment in ensuring customer focus. Subscribe for more content like this.
