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hi im jackie stapleton and welcome to atoll tv today im here to help you with understanding the requirements of iso 9001 if you like this video and want to see more great content then click the subscribe button and the bell icon it costs nothing to subscribe and you can unsubscribe at any time in this video im going to cover clause 512 customer focus im going to break this clause down and turn it into something you can all understand youll then be able to apply this to your own organization system and understand what the requirements will look like for you no more guessing keep on watching as i can show you just how easy this is okay lets get started clause 512 customer focus the interesting point about this clause is that it falls under leadership and commitment this means that customer focus is the responsibility of top management its not something that can be fobbed off at an operations level top management is required to demonstrate leadership and commitment with respect to