COVID forever changed how companies look at their internal practices and processes. It impacted enterprises of all sizes and industries, posing new challenges for staying connected. The pandemic indicated that all companies should incorporate digital tools into day-to-day routines. They became vital for far more than hybrid working models.
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Foreign customer service is about understanding the backstory and human side of interactions. It's not just about money, but about the person and their situation. Joy comes from working together with staff during busy moments. Part of the job includes communication with field staff to understand the areas in need. The office plays a vital role in dispatching representatives and keeping customers informed. Ultimately, it's about coming together as a strong group to serve the community.
