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Well generative AI technology has seen significant growth this year, expanding into everyday apps, software, and businesses. The retail industry is also in need of these innovations as customer satisfaction is at a 17-year low. Despite technological advancements, call centers and retailers are still using outdated FAQ bots. Airkit.AI aims to revolutionize the retail space with its latest AI product, enhancing customer experience with faster, more intelligent, and seamless interactions. The co-founder and CEO, Stephen Ean, discusses how AI is transforming the retail industry, addressing frustrations with customer service and offering a different approach to enhancing customer experiences.