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well generative AI technology has seen the biggest growth this year infiltrating everyday apps software and businesses and the retail space is in need of these Innovations as well our next guest says that customer satisfaction is that a 17-year low and despite technological advancements call centers and retailers are stuck with Legacy FAQ Bots now air kit dot AI set out to change the retail space with launch of its latest AI product which will update the customer experience making it faster more intelligent and seamless lets bring in aircare.ai co-founder and CEO Stephen Ean to discuss how AI is innovating the retail space thank you for joining us this morning so talk about what made you decide to focus on this aspect of it I know a lot of us sort of have a lot of frustration with a lot of these sort of customer service spots what can air kit do differently Rochelle thank you for having me I think you said it uh the problem were solving is very relatable its frustrating customer exp