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In this tutorial, we will learn how to create ticket templates in Happy Fox, which streamline handling frequent and similar requests from contacts. Agents can quickly generate tickets by using these templates, significantly saving time. Ticket templates enable the pre-filling of properties such as category, status, priority, subject, message, and any custom fields specific to the ticket category. To begin, navigate to the main menu, select ticket templates under the automate module, and click "create a new ticket template." Draft the ticket subject and message for auto-population, and specify any additional members to BCC on the ticket. Finally, select the appropriate ticket category before proceeding.