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today we are going to learn how to create ticket templates and happy fox this feature will be really useful for requests that are frequent and similar from your contacts using templates created for specific kinds of requests agents can now quickly create tickets that are by saving considerable time ticket templates allow agents to pre-fill ticket property information like category and status priority etc the ticket subject and message any custom fields related to the ticket category and additional notification recipients lets go to the main menu at the top left and select ticket templates under the automate module click create a new ticket template in the middle of the page and first lets draft the ticket subject and message that needs to be auto populated when choosing the templates dont forget you can also specify additional members who need to BCC it or bccd on the ticket once we click Next now we can select the appropriate ticket category and choose if any one of the following