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In this tutorial, we learn how to create ticket templates in HappyFox, a useful feature for managing frequent, similar requests from contacts. By using templates, agents can quickly generate tickets, saving time and ensuring consistency. Ticket templates allow for the pre-filling of essential information, such as category, status, priority, ticket subject, message, and custom fields, as well as specifying additional BCC recipients. To start, go to the main menu, select ticket templates under the automate module, and click to create a new template. After drafting the subject and message, users can select the appropriate ticket category and configure the template settings as needed.