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In this video tutorial, the focus is on creating confirmation letters for guests, which allows for personalized communication. PDF documents can be generated and sent via email, and different types of letters can be established, such as late arrival, follow-up, and return guest letters. To create these templates, users should navigate to the utilities tab, select the confirmation letter under the guest contact tree, and enable PDF format for both email and print by ticking the appropriate box. After saving, a blank screen appears for inserting relevant information, including letter descriptions and content across three paragraphs, followed by a closing salutation and email instructions. Additional merge options are also available.
