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In business, issuing credits to customers may be necessary for various reasons. Before doing so, it’s important to check settings. Access the gear icon, then select account and settings. Click on advanced and edit the automation section. The setting "automatically apply credits" ensures that credits are applied to the oldest outstanding invoices. For this tutorial, we will disable this setting to demonstrate applying a credit to a specific invoice. After saving the changes, we learn that customer Benjamin Young requests a credit of $250 for one snowman removal service he did not receive. To issue this credit, we'll create a credit memo and apply it to the outstanding invoice by clicking new under customer options.