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good afternoon everyone thank you so much for attending our webinar today on ODT service today weamp;#39;re going to hear from Kyle lavry in quality assurance whoamp;#39;s very involved in this product update Iamp;#39;ll now hand the time over to Kyle thank you Mindy uh hello everyone Welcome to our presentation for ODT service version 12 which we expect to release mid November uh my name is Kyle Iamp;#39;m part of the quality assurance team here at Open Door Iamp;#39;ve been working here for over four years now primarily involved with service and I will be going through our presentation today so a quick overview of our agenda for today we have a couple exciting features to show off first Iamp;#39;m going to demonstrate our ability to create resource events in the visual resource schuer after that weamp;#39;ll be demonstration of payment service logos that can now be added to service invoices following that Iamp;#39;ll be demonstrating the addition of interaction loging to serv