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amp;lt;v -amp;gt;All right, letamp;#39;s talk about how to set upamp;lt;/vamp;gt; email-to-case in Salesforce. Now if you have a service cloud license I recommend using the service setup option. Thereamp;#39;s a wizard there that makes this a little bit easier to set up, but for today Iamp;#39;m going to go through the traditional setup tree. So we go into setup and weamp;#39;re just going to search for email-to-case, and Iamp;#39;m just going to type in email, and you notice it down here email-to-case. And Iamp;#39;m going to get past this little message that explains what email-to-case is. And this is where you turn on email-to-case. So you hit edit, and if you havenamp;#39;t already youamp;#39;re just going to enable the options that you care about. This section here in the middle with the thread ID, youamp;#39;re going to want to turn that on. Thatamp;#39;s what makes sure that if someone replies to one of your emails, that Salesforce can identify as being a part of a
