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hey everybody welcome back to the modern customer podcast im your host blake morgan my guest today is brad anderson he is the president of products and services at qualtrics the leader and creator of the experience management category experience management helps companies capture everything their employees and customers are saying about their brand and turns that into actionable insights qualtrics is trusted by over 85 companies in the fortune 100 and has the only enterprise platform that enables companies to improve customer employee brand and product experiences today brad and i will be talking about how in an uncertain economic environment knowing what matters most to customers and employees is mission critical the companies that get that right and quickly stand to pick up outsized gains in market share and experience management is at the center of getting it right lets get to the interview and this interview is sponsored by qualtrics [Music] brad welcome to the modern customer po