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Terry Hansen, president and founder of Hansen University, discusses effective methods for evaluating employee performance across various roles in a business, including sales, customer service, production, and technical positions. He introduces a structured approach using a grid to assess quality and performance levels. Throughout the tutorial, Hansen guides viewers through steps to implement this evaluation method effectively, aiming to help business owners, managers, and executives enhance their employee assessment processes. The goal is to improve understanding of employee performance to ultimately benefit the organization.