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hi everyone Im Valentin really happy to be here today with product drive to talk about how to collect and analyze customer feedback so to start with just a quick introduction about myself Im the co-founder and CTO at harvester harvester is a product management software solution for customer driven teams and part of what we do is actually about collecting centralizing feedback from different sources and and helping product teams track and analyze these feedback to build the best products so as an introduction and to start with I really like this sentence from Jack Walsh who said that there are basically two sources of competitive advantage for a company the first one is the ability to learn more about your customers faster than the competition and the second one is the ability to churn of learning into action faster than the competition and thats really about whats collecting and analyzing customer feedback is about its about learning faster than your competitors and taking action
