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[Music] in this video well go over the payer not linked message you may receive while opening an 835 file when you double click to open the file youre asked to confirm the payer before proceeding if there is a discrepancy between the payer selected on the 835 and the payer on the associated claims you will receive a pop-up warning stating one or more service lines referenced by this 835 are not linked to the payer you selected disbursement and adjustment information will not be applied to these service lines this typically happens when you have duplicate payers in your payer library and you havent picked the exact payer thats on your claims another reason this occurs is when medicare has forwarded the claim to a secondary that you are unaware of once you click past the warning message you will see the 835 preview screen show a red highlighted status for those affected service lines this message doesnt mean you cant post these payments you can still auto post the file double-click