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in this video im going to explain what incident management is and how you and your organization can benefit from it so what is an incident an incident is an unplanned disruption to an i.t service that interferes with the business operations of an organization an example of an incident within a company could be an end users laptop is broken the wi-fi within an office is down or an office printer is broken these are all good examples of typical incidents that users will experience in and around the workplace incidents can cause businesses major losses not only financially but also from a productivity standpoint having a robust incident management process in place is paramount to ensure that organizations can resume operations with little to no downtime so what is incident management incident management is the process that guides organizations on how to handle the life cycle of an incident effectively ensuring that they are resolved as quickly as possible with little to no disruption to