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In this video, attorney Robert Flesses addresses viewer complaints about landlords, particularly regarding the failure to make necessary repairs in rental units. He emphasizes that not all landlords are bad and acknowledges the existence of responsible ones. Flesses advises tenants on how to handle repair issues by starting with a written letter to the landlord. This letter should clearly describe the problem, include photos for clarity, and set a deadline for repairs. Sending the letter via certified mail is recommended to create a documented record of the communication.