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BACKGROUNDING BLUNDER AND HOW TO SET YOUR RECORDS STRAIGHT. WHEN THE ECONOMY STARTED REVVING BACK UP AFTER COVID LOCKDOWNS, JESSICA WOOLET WASG TORE HIT THE ROAD, APPLYING FOR WORK AS A DELIVERY DRIVER IN SAN DIEGO. I WAS READY TO START. I HAD NO QUESTION IN MY MIND. Reporter: BUT HER POTENTIAL EMPLOYER HIT THE BRAKES WHEN JESSICAS THIRD-PARTY BACKGROUND CHECK SHOWED A CONVICTION FOR DRUG CHARGES. WHATS GOING ON? THIS IS CRAZY. NO WAY IN THE WORLD. Reporter: PUBLIC RECORDS CONFIRM THE CHARGES BELONGED TO SOMEONE ELSE WITH A DIFFERENT NAME. JESSICA SAYS SHE ALERTED THE BACKGROUND COMPANY TO FIX ITS MISTAKE. SHE EVEN REPORTED IT TO HER LOCAL COURTHOUSE. IT SEEMS LIKE YOUVE TAKEN EVERY CORRECT STEP POSSIBLE, AND YET THIS IS STILL ON YOUR BACKGROUND CHECK. ITS VERY FRUSTRATING. I NEVER KNEW THIS TYPE OF STUFF HAPPENS UNTIL IT HAPPENED TO ME. Reporter: IN FLORIDA, A SIMILAR STORY, SEAN WATSON WAS STUNNED TO SEE WHAT POPPED UP ON HIS REPORT AFTER APPLYING FOR