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Lisa Meadows, the clinical compliance educator for ACHC, discusses preparing home health agencies for initial certification or recertification surveys. ACHC's mission is to provide the best experience for healthcare organizations seeking accreditation. The presentation focuses on pre-survey preparation. She emphasizes the importance of creating a Customer Central account, which provides access to ACHC standards, application completion, and various educational resources. Meadows encourages agencies that haven't done so to create their account and complete the necessary demographic information to ensure a successful survey outcome.