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To secure clients on a retainer for ongoing maintenance services, it's crucial to expand your perspective beyond merely providing maintenance. These services are often seen as the basic entry-level offerings within the outsourced IT sector. Successful IT providers must go beyond just troubleshooting and repairs, which are typically handled by technicians and system engineers. Instead, they should focus on comprehensive solutions that address the broader IT needs of local small businesses. This approach not only enhances the value of your services but also fosters long-term relationships with clients, making them more likely to engage in retainer agreements for continual support.
