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In this tutorial, the speaker highlights the value of the templates tool in HubSpot CRM, which streamlines the process of emailing prospects and customers. The templates help users avoid repetitive email tasks by allowing them to create and use standardized messages, saving significant time. The tutorial briefly explains how to access the templates feature within a contact record, demonstrating that users can easily apply a pre-made template by clicking a button, which then auto-fills the email with the chosen template's content. Overall, the feature enhances efficiency in handling common email communications.
