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In this video tutorial, we learn how to use docHub for capturing forbearance agreements through an online banking portal, focusing on a customer named Sarah Rose. Facing financial hardships that hinder her loan payments, Sarah seeks to complete a forbearance agreement to reduce her monthly payments. She logs into her banking portal, which displays her pre-loaded profile information. Sarah clicks the link to access the forbearance agreement powered by docHub, where her information is pre-populated for convenience. As she fills out the form, docHub's validation features assist her in entering the correct information, guiding her through the necessary fields to ensure successful completion.