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customer service emails we all get at least a few of them every week and still most companies dont know how to do it right today Ill make sure that youre not one of them well be discussing some common mistakes that businesses make and how to turn a poorly written email into a great one in six steps so lets get started start off by taking a look at an example of a poorly written customer service email topic complaint hi we received your complaint and we are sorry to hear that well get back to you soon whats wrong with this email first its too short and doesnt provide any specific information about the customers issue second it doesnt show empathy or understanding of the customers frustration lastly it doesnt provide any clear resolution or action plan from the customers point of view they got in personal message without any details if your customers were angry in the first place which lets be honest they probably were since you received a complaint then they definitely ar