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One of the hardest things to do in your written messages is to manage your tone. Thats because writing is not as rich of a channel as face-to-face communication. Your audience has fewer cues to read, and without being able to see your eye contact and your friendly smile or hear the tone of your voice, they fill in those gaps with a voice in their head. And yet getting your tone right is immensely important for workplace writing. A secondary aim of every message you send should be to build and maintain good working relationships. Realizing this difficulty with conveying tone, folks tend to make some common mistakes. They open with a perfunctory clich, like I hope this email finds you well, or they add amplifiers and exclamation points to be sure you know they really really mean it, thank you SO much!!! In this video, you will learn 5 tips to better manage your tone in email so that you can remain professional, earn respect, and be thought of as a good c