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Eighty-two percent of U.S. consumers stop doing business with a brand due to poor customer service, underscoring the importance of customer delight at every touchpoint. Poor satisfaction can damage business health, leading to lost customers, decreased sales, and low employee morale. To ensure customer satisfaction, feedback should be collected throughout the customer journey, which is the purpose of a customer satisfaction survey. The ProProfs Survey Maker allows users to create diverse online surveys quickly, customize settings, and generate reports, making it a versatile tool for gathering actionable feedback efficiently.