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In business, situations often arise where adjustments to payment amounts are necessary, whether due to errors in invoicing or dissatisfaction with the quality of goods or services received. To address these issues, businesses can use credit notes. This video from Bullseye Money explains the concept of credit notes, which are documents involved in the purchasing process, alongside quotes and invoices. Credit notes are specifically utilized when discrepancies occur, enabling customers and suppliers to reconcile payment issues effectively. The tutorial provides essential insights into understanding and using credit notes to manage financial transactions appropriately.