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When writing a complaint letter, it's essential to approach it thoughtfully to achieve a positive outcome. If you're feeling outraged, take a moment to cool down before writing. Emotional reactions can lead to regret and may hinder your chances of resolving the issue. Aim to keep your letter brief, ideally one to two pages, focusing on key points. Start with a clear statement about the reason for your letter and what you seek. Then, present the facts in chronological order, highlighting where expectations were not met. This structured approach increases the likelihood that your concerns will be addressed effectively.