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Mike Cayley from the Automotive Training Institute discusses the importance of the Three C's in work orders: Concern, Cause, and Correction. The Concern is the issue the customer brings in, such as brake squeaking, leaks, and burnt-out headlights. The Cause is the explanation of what is causing the concern, discovered during the technician's inspection. The Correction is what is needed to fix the customer's concern. Separating these elements helps keep work orders clean, organized, and effective in telling the customer's story.
