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hi everybody welcome back this video answers the question why arent people engaging on my website why arent people buying calling me emailing me doing whatever it is that I want them to do when they visit my website the answer to this question is that you have not designed a customer journey and Im gonna walk you through what a customer journey is and how to build one so what is a customer journey a customer journey is when you architect a path of movement and action for visitors on your site where do you want them to go and what do you want them to do the biggest mistake that most people make is that make it about themselves this is who I am they introduce themselves how great I am what Ive done this is my work what you need to do is make it not about you you need to make it and focus all your communication from the customers point of view so what are their needs what do they want what are they looking for you need to design consumer centric or customer centric communication first