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In this video tutorial, the discussion focuses on optimizing team productivity through the selection of the right customer success software. The host raises important questions, such as which software options to consider, how to evaluate demos, and whether to prepare questions in advance. Gemma, a customer success professional from Chili Piper, shares her team's experience in selecting a customer success tool. Their goal is to scale their operations effectively rather than simply increasing team size to manage customer care. The conversation covers the selection process, outcomes, and future plans related to their chosen software solution.
