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Customer satisfaction feedback can often be polarized, as evidenced by Yelp and Google reviews. Many reviews swing between extremes—some praising a restaurant as having the best food ever, while others express strong discontent. This disparity occurs because customers typically share feedback only when they are either extremely pleased or very dissatisfied. This doesn't provide a complete picture, as most customers fall somewhere in between these two reactions, having had a satisfactory experience but not feeling motivated to share it. To gather more balanced insights, it's crucial to find ways to encourage feedback from those who had a neutral or decent experience.
