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hey everybody in todays video Im gonna cover how to handle ecommerce customer support from A to Z now I have a lot of friends that do ecommerce businesses and they all like to spin around by the water cooler when we get together and the number one thing that we discuss is that horrible customer that just ruined our day right and it can happen every single day you feel like oh my god youre getting this whole barrage of angry customers coming in at you and you just dont know how to handle it its enough to make me want to go home and have a beer right so like I said of these friends of mine that have e-commerce businesses some of them have small teams of people some of them just do it themselves but whatever you your situation is you want to make sure you have either the right person or the right persona in place to handle this and Ill explain what that means in a minute but here in a minute were gonna jump over to the computer and Im going to show you how to set up a professiona