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hey there my friend Steve gambling here todays message is all about customer service in this past weekend I had a great experience and wanted to share it so many people these days are ready at a moments notice to about bad customer service or even what they perceive to be bad customer service when sometimes its actually the customers fault I had an experience that rocked my world last week i ran out of the initial printing of my brand new vision board success program and had to have one more copy taken care of so i set the new order in via staples copy center in bedford new hampshire which is very close by my home what happened was incredible I got a call from Keith one of the gentlemen in the copy center saying that one of the files were not open but he was going to keep trying but if possible could I resend the file I was not in a place where I could do that and he kept at it finally got it to reopen only to have one of their big pieces of equipment go down what he did blew my mi