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Getting customer feedback on satisfaction can be inconsistent, often resulting in polarized opinions. For instance, reviews for restaurants can range from exuberant praise to harsh criticism, with many customers only sharing their thoughts when they have extreme experiences. This skewed feedback can be unhelpful since most customers have moderate experiences that go unvoiced. To gain valuable insights, businesses need to find ways to encourage feedback from these customers who have had average experiences, as their opinions can provide a more balanced view of overall satisfaction.