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In this video, Keith Kelfus discusses the importance of proper paperwork for landscaping businesses, particularly for newcomers. He addresses the pitfalls of relying solely on cash or checks and informal agreements, which can lead to awkward situations with customers. Kelfus shares his frustrations with not knowing how to create work orders or receipts, recalling his anxiety around handling paperwork and exploring options at office supply stores. He emphasizes that, while change can happen instantly, it often takes time for individuals to learn and adapt to creating legitimate documentation for their services. The tutorial aims to guide newcomers in establishing effective work order practices.
