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hi Im Gabriel duplicating systems and today Ill be interviewing David main our Vice President of Sales here duplicating systems in this video Ill be asking him some basic questions about service agreements my first question is benefit of a service agreement great question service agreement for office printer or a multifunction machine is unlimited service calls and we cover everything except paper and staples so that includes your drums your toner your rollers any sensors any any electronic boards everything top to bottom outside of the paper and staples so really if you if youre producing any volume whatsoever it absolutely justifies itself the cost of the maintenance contract versus not having a maintenance contract on your piece of equipment anytime you would give us a call with the situation that youre experiencing that would be a per call charge and plus part so thatd be an hourly charge plus the cost of parts that would if any parts need to be replaced so that can tend to g