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hello everyone welcome back in this video lets see how to calculate agent or employee performance and the rating so we have the details of team member in column B and lets calculate the productivity and quality for Activity 1 and Activity 2 and then lets Aggregate and then lets write the employee now first lets calculate the productivity for that I compare the achieved numbers again at the against the target so let me apply the formula here is equal to achieved divided by Target press enter I get the productivity percentage so lets extend the formula by clicking on this square button so now same way lets calculate the productivity for the activity two is equal to achieved divided by Target press enter so lets section the formula now we have the productivity lets calculate the quality for that I use formula quality percentage will be error divided by achieved so press filter you get the quality percentage and now I need to minus this by 1 to get the quality percentage now actua
