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the number-one rule in the sales business is that the customer is always right their satisfaction and willingness to either become a returning customer or refer your business to their associates friends or family members is the key to a productive and successful business this is why assuring and maintaining customer satisfaction is a priority for businesses of any size or type companies employ a variety of tools to gauge the level of customer satisfaction however the most common instrument by far is the customer satisfaction survey using a survey several advantages over other conventional means of testing customer satisfaction amongst a plethora of other reasons its accessibility and ease of use are the two most prominent advantageous factors for both the customer and the company the Internet has enhanced this benefit tenfold bringing customer satisfaction surveys into the homes of customers and making them available from any computer smartphone with an internet connection and now with
