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Growing sales through conversion rate optimization is all about understanding users' problems and solving them. The key is to ask your users directly for feedback instead of relying on analytics and on-exit surveys. Pawel Ogonowski, the Ecommerce Optimization Guy, emphasizes the importance of understanding why something happened, not just what happened. Tools like Google Analytics can provide valuable data but may not provide the full picture. It is essential to ask the right questions to truly understand users' needs and improve conversion rates.
