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Ashley, a senior clinical advisor at Care Patron, explains patient satisfaction surveys, a tool for healthcare professionals to assess the quality of patient care. These surveys ask patients to evaluate various aspects of their experience, including care quality, provider communication, professionalism, and facility standards. The gathered data helps identify weaknesses, guiding improvements in care quality and treatment outcomes. Clinicians can use survey results to make informed decisions, addressing issues like long wait times and communication gaps. The surveys are adaptable for use by various healthcare positions, and the first step involves collecting relevant patient information before rating each dimension on a specified scale.